Customer Service

Here at JML Singapore Pte Ltd, we are always happy to help with any query you may have. If you have queries about an order or our service, check out our FAQ section where we have answered your most frequent queries. At JML Singapore, we take our commitment to providing first class customer service very seriously and any one of our customer service agents will always be happy to assist you.

Email: enquiries@jmldirect.com.sg

Customer Service: +65 6742 1771 | 1800806865 

SMS/Whatsapp: +65 9641 4572

Facebook Messenger: m.me/jmlsgp

NOTICE

In light of the heightened alert measures, all customer service related requests that requires a visit to the JML service centre will strictly be on an appointment basis only. 

We reserve the rights to reject any visits without an appointment. We seek your kind understanding to keep everyone safe. 

Order Enquiries

If you have ordered a product from our website, channels or catalogue and need to amend your order or your order has not been delivered in the expected timeframe, then please email us for a prompt response at enquiries@jmldirect.com.sg.  

Alternatively, call us at: (+65) 6742 1771 or toll free number 1800806865 if you are calling from Malaysia.

The JML Singapore’s customer service centre opening hours are 9am to 6pm Monday to Friday.

All Other Queries

If you have purchased, or been given a JML Singapore’s product as a gift from one of the many retailers who stock JML products and require further information about any of our products or services, then please click here: enquiries@jmldirect.com.sg. 

Ways To Shop With JML

At JML Singapore, we want to provide you with the most convenient service for you.

There are four ways to buy JML products;

1) from our webstore | (Paypal & Credit/Debit Card payment only)

2) visiting our showroom | (Credit/Debit Card, NETS and CASH only)

3) purchasing from our Retail Partners near you.

4) call our purchasing hotline at +65 6742 2007 or toll free number 1800806865 (Mon - Fri, 9am - 6pm) | (Credit/Debit Card, CASH-on-delivery payment (Singapore only))

Please refer to our Terms and Conditions for more details about how to order, delivery, returns & exchanges, security and terms.

More on FAQs - Click Here!